Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Scienceworks

What is Scienceworks?

It is an engaging hands-on science museum that inspires curiosity, creativity, and discovery through interactive exhibits and live demonstrations.

Where is Scienceworks physically located?

The museum is located in the Melbourne suburb of Spotswood, Victoria, situated directly under the grand arc of the West Gate Bridge.

What specific shows are featured at the museum?

Key features include the state-of-the-art Melbourne Planetarium and the electrifying live demonstrations in the Lightning Room.

What kind of historic collection does Scienceworks hold?

The museum houses significant artifacts, including Australia’s first digital computer, CSIRAC, and historic vehicles like the Mirage IIIO aeroplane model.

What is the focus of the interactive exhibits?

The interactive exhibits center on STEAM education, encouraging visitors of all ages to learn science concepts through hands-on activities and experimentation.

Is the historic Spotswood Pumping Station part of the visit?

Yes, the Spotswood Pumping Station is part of the overall Scienceworks site and showcases 19th-century industrial technology.

Is the museum part of a larger organization?

Yes, Scienceworks is managed by Museums Victoria, along with the Melbourne Museum and the Immigration Museum.

Does entry to the museum require pre-booking?

Yes, all visitors must book their general entry tickets online in advance to ensure fast and guaranteed admission.

Are the special shows and planetarium included in the entry ticket price?

No, the popular Melbourne Planetarium and Lightning Room sessions require a separate, paid ticket in addition to general admission.

How long should I plan for my visit?

It is recommended to allow approximately 2 to 4 hours to comfortably explore the exhibitions fully.

Is the museum accessible for wheelchairs and prams?

Yes, the entire museum is fully accessible via ramps and lifts, and standard wheelchairs are available to borrow free of charge.

Can I bring my own food and drinks?

Yes, you are welcome to use the designated indoor and outdoor Picnic Areas if you prefer to bring your own food.